3 Ways Reason Codes Can Improve How You Manage Your Call Center
If you’re using reason codes in your contact center, then these tips could help you make the most out of them. info.datel-group.com
Content Marketing: What To Measure Beyond Sales & Leads
How should content be measured and analyzed? Let us count the ways (or at least begin to). This column is intended to be an informal sounding board for ideas. Summer’s over and it’s time to get cracking on new research. Next up (in my capacity as a research analyst): content metrics. My goal on this…
Improving Customer Service with Technology
More companies are using technology to handle customer service in an efficient and cost-effective way. Here’s how you can use data management and analytics and insight-driven marketing to improve your customer care systems. http://www.inc.com/guides/cust_tech/20909.html
New Cloud SMB Solutions Lead to Momentum
inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center workforce optimization tools, today announces the launch of the inContact Discover WFO Suite, an easy-to-use, fully-featured cloud WFO solution that is purpose-built for small to mid-sized businesses (SMB). The all-in-one, 100% cloud WFO solution is tightly integrated with inContact’s powerful contact…
Customer Management Techniques – 5 Valuable Tips and Tricks
The better a business can manage the relationships it has with its customers the more successful it will become. Therefore IT systems that specifically address the problems of dealing with customers on a day-to-day basis are growing in popularity. Read More: http://www.infoentrepreneurs.org/en/guides/customer-relationship-management/
Six reasons why seasonal businesses can benefit from cloud-based centres
Summer has arrived and the long school holidays are on the horizon, therefore businesses with seasonal peaks and troughs in demand need to prepare for a potential increase or decrease in the number of inquiries into the contact center.