Our Approach

Measure our success based on the success of our clients

Our work begins by assisting clients develop a strategy or roadmap for implementing solutions to achieve specific business objectives. Beyond providing creative, insightful recommendations we work closely with our clients to implement many of these solutions. We recognize success only after measuring the results of the solutions we have implemented.

Deliver pragmatic solutions that get results

Our recommendations are actionable solutions that will achieve sustainable results. We typically identify quick win solutions that can support future investments. We provide believable business case justifications for each of our recommendations. In addition, we prioritize our recommendations based on those solutions that will provide the greatest value to our client and our client’s customer.

Partner with our clients on every engagement

A critical part of our approach is the collaboration and knowledge transfer that occurs between the client and our consultants. By working in collaboration, we develop insightful solutions more quickly and build a base for ownership of the implementation effort within the organization. Knowledge transfer from our consultants to client staff is a key objective in our engagement execution.

Deliver solutions that meet our clients’ needs

Condado Group has developed proven approaches to the delivery of each of our service offerings. However, we recognize that each client’s business, project approach, and culture are unique. Before starting any engagement, we meet with the Client Sponsor to fine tune our project approach based on the client’s needs. Most of our engagements are fast-paced and involve significant participation by key client staff. We tailor our approach to minimize disruption to our client’s operations, but still conduct the engagement in an efficient and effective manner.

Focus on client satisfaction

Having satisfied clients is of utmost importance at Condado Group. Most of our new clients are referred by current and past clients. During each engagement, we meet periodically with the Client Sponsor and other key decision makers to ensure we are meeting the objectives of the project. We do whatever it takes to satisfy each client in the delivery of our services.