Call Center Service Solutions

Whether you are considering building a new call center, or focused on improving your current call center performance, we can help.  Our call center practice can help with developing a business strategy, reviewing processes, personnel, and technology and making actionable recommendations for optimizing the performance of your call center.

Strategic Assessments

Need help developing or modifying your call center strategy to meet changing business needs? We can help analyze your current strategy, measure your call center’s performance against objectives and recommend specific tactics to make measurable improvements.  Our strategic assessments will allow you to make an informed decision about where to invest your resources, whether that involves optimization measures, consolidation of call centers or outsourcing your centers to a third-party vendor.  We can help with:

• Call Center Strategy
• Build vs Outsource assessments
• Call Center Consolidation
• Call Center Optimization
• Planning and Staffing

Operational implementations

Once you have a strategic direction for your call centers, we can help implement industry best practices in a variety of disciplines such as call handling processes, call routing architecture, hiring practices, workforce management and technology optimization.  Our consultants have decades of experience optimizing the operations of call centers and customize their recommendations based on your specific needs and business goals.

Outsourced Technology

We recognize that you have more important things to focus on than call center technology.  Our Contact Center as a Service package lets you offload the headaches of technology, licensing, and upgrades to us.  You only pay for the service you use.  Our preferred vendor relationship with inContact and Five9 means you get the benefits of the latest in contact center technology and process without any of the headaches.