Expert Solutions that Reshape customer
connections

Crafting unparalleled customer experiences with innovative solutions. Partner with us to lead the future of customer engagement.

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 Our services

CX Consulting

Our experts analyze your current contact center services to develop a data-driven strategy that streamlines operations and boosts customer satisfaction.

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Contact Center as a Service (CCaaS)

Our flexible cloud-based contact center solutions cover all your customer service needs, so you can focus on core business operations. This all-inclusive service covers design, consulting, software, and ongoing support.

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Custom Software Development

Need a tailored customer service software for your unique needs? Our specialists have the skills and expertise to make your vision come to life. Whether customizing or developing software, we focus on optimizing the total cost of ownership (TCO).

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Managed Services for Contact Centers

Your customers deserve the best experience and we can help deliver it. Our contact center managed services help you stay ahead of the competition.

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Customer Relationship Management

Our team can handle everything from managing and implementing ready-made CRM software to creating custom solutions just for you.

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Contact Center Implementations

Our timely delivered cloud-based contact center solutions will enhance your work efficiency thereby improving customer satisfaction.

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Business AI Solutions For Customer & Employee Experience

Free up valuable human resources and solve customer queries within seconds with our AI-backed conversational voice and chat platforms.

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Longing To Build A Loyal Customer Base? Get In Touch With Us Today!

Building a strong bond with your customers is the secret to success. That’s where Condado comes in — helping you turn clients into devoted fans.

With nearly two decades of experience under our belt, our customer engagement specialists come up with tailored strategies that help you boost overall work efficiency, enhance customer satisfaction, and scale your business.

Get In Touch With Us Today To Plan Your Custom CX Journey

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Our products

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MediaVault Plus

MediaVault Plus is a secure, cloud-based archiving solution for call recordings, emails, and chats. Using AWS S3 storage and AES-256 encryption, it ensures compliant and efficient data management. It integrates seamlessly with call center technologies for easy interaction retrieval.

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Simple TTS (Text-to-Speech)

Simple TTS transforms your IVR system with an intuitive interface for rapid call prompt updates. Compatible with Amazon Polly, Google Text-to-Speech, and Microsoft Azure, it enables immediate changes, enhancing caller experience through smooth, automated script management.

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Business Intelligence Solutions

Our Business Intelligence Solutions offer a powerful platform for turning diverse data sets into coherent, actionable insights. Streamline your decision-making process with our comprehensive analytics and reporting tools. Understand and serve your customers more effectively by leveraging data to optimize customer service and boost operational efficiency.

Request Demo

MediaVault Plus

MediaVault Plus is a secure, cloud-based archiving solution for call recordings, emails, and chats. Using AWS S3 storage and AES-256 encryption, it ensures compliant and efficient data management. It integrates seamlessly with call center technologies for easy interaction retrieval.

Request Demo

Simple TTS (Text-to-Speech)

Simple TTS transforms your IVR system with an intuitive interface for rapid call prompt updates. Compatible with Amazon Polly, Google Text-to-Speech, and Microsoft Azure, it enables immediate changes, enhancing caller experience through smooth, automated script management.

Request Demo

Business Intelligence Solutions

Our Business Intelligence Solutions offer a powerful platform for turning diverse data sets into coherent, actionable insights. Streamline your decision-making process with our comprehensive analytics and reporting tools. Understand and serve your customers more effectively by leveraging data to optimize customer service and boost operational efficiency.

Request Demo
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Why Choose Us

Condado’s industry expertise and innovative technology help clients resolve tech issues and transform CX into growth engines. With us, you gain a committed partner dedicated to elevating your customer experience long-term.

1. Unrivaled Insights
2. Tailored CX Innovation
3. Real Impact

Ready to innovate?

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About Condado

We offer consulting, implementation, integration, and managed services to optimize Contact Center, Sales, Marketing, and CRM capabilities. Our project management and business process expertise ensure peak performance for your People, Processes, and Systems.



Call Us 877.970.7600

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