Years of
contact center experience
Established in 2005, Condado's goal is to transform business-customer interactions. Over the years, we have expanded into a global company, improving marketing, sales, and customer service capabilities.
Our journey is marked by innovation, dedication, and continuous growth as we bridge the gap between businesses and customers with state-of-the-art solutions.
Mission:
Empower clients by enhancing their marketing, sales, and customer service capabilities. Deliver value-driven solutions that exceed expectations.
Vision:
To be the global leader in contact center consulting, driving innovation in business communication. We envision a world where every interaction counts and customer satisfaction is key.
Our team represents the best talent in the business. With decades of experience in Contact Center implementations, management, consulting, software development, and project management, we provide our clients with solutions built on the most effective processes and technologies.
Measure Our Success Through Client Success
We deliver creative strategies, working with clients to implement and measure results.
Deliver pragmatic solutions that get results
We prioritize recommendations that provide the greatest value to our clients.
Partner with our clients on every engagement
We collaborate with clients to develop insightful solutions and build organizational ownership.
Deliver solutions that meet our clients’ needs
We tailor our approach to minimize disruption while ensuring efficient and effective engagement.
Focus on client satisfaction
We periodically meet with the Client Sponsors and key decision makers to ensure project objectives are met.
Our deep industry expertise and innovative use of technology help clients resolve their tech pain points and transform their CX tech into growth engines. With Condado, you don't just get a provider; you gain a partner committed to elevating your customer experience not just for today.
We offer consulting, implementation, integration, and managed services to optimize Contact Center, Sales, Marketing, and CRM capabilities. Our project management and business process expertise ensure peak performance for your People, Processes, and Systems.
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