Our Real-World Impact

Reduced delays and manual effort by automating post-call data flow through middleware integration and intelligent process design.

Delivered bilingual voice biometrics and conversational AI by bridging Amelia with NiCE CXone.

Streamlined support systems with AI automation and middleware integration, ensuring faster response times and improved efficiency.

Reduced abandonment by 60% with Yellow AI & NICE CX, integrating AI-powered automation to streamline customer service.

Built a first-of-its-kind NICE & Watson integration, handling 90% of inquiries without human intervention.