Engineering the Next Generation of AI-Powered Customer Experiences

We help enterprises move beyond fragmented customer experiences by engineering AI-driven CX ecosystems that strengthen customer loyalty at every touchpoint.

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The Right Record, the Instant the Call Connects

A secure integration layer that surfaces the right account or patient record the moment a call connects, inside the NiCE CXAgent or Zoom Workplace tools your agents already use.

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Works with
NiCE CXAgent
Zoom Workplace
30-40%
Reduction in average handle time
20-30%
Increase in first-call resolution
25%
Reduction in agent training time
Dedicated CX Experts for 24/7 Critical Support

Condado's managed services provide continuous monitoring, proactive optimization, and expert-led CX management that go beyond traditional support.

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Cybersecurity Posture Assessment

Take our free 14-question Cybersecurity Posture Assessment and see in about four minutes how your network, team, and incident response would hold up against a real attack.

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From Vision to Value: Your Complete CX Transformation Partner

We’ve guided enterprises through every stage of CX transformation, helping them connect systems, empower teams, and deliver superior customer experiences.

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Who We Are

Since 2005, Condado has helped enterprises transform customer experience into a competitive advantage. As a CX360 partner, we bridge business strategy and technology, integrating AI, automation, CRM, UCaaS, and cloud into seamless, intelligent experiences. Our vendor-agnostic, advisory-first approach helps enterprises cut through complexity with the right technology and strategic foresight.

20+
Years in business
320+
Implementation
$138M+
Technology advisory
About Us

What We Offer

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CX Strategy & Advisory

Transform your customer experience with a data-driven strategy tailored to your business goals. Our CX experts help you optimize customer journeys, select the right technology stack, and future-proof your contact center with AI and automation.

CCaaS Implementations

Seamlessly migrate to a modern Contact Center as a Service (CCaaS) platform with Condado’s expert-led implementations. We design and deploy scalable, AI-powered contact center solutions that enhance agent productivity, customer satisfaction, and business outcomes.

CCaaS Managed Services

Ensure continuous optimization and peak performance of your CCaaS environment with our managed services. From system monitoring and performance tuning to automation and AI-driven enhancements, we keep your contact center running smoothly while you focus on growth.

Custom Integrations

Connect your CX technology stack to any enterprise system with custom integrations and middleware solutions. Whether integrating CCaaS with CRM, ERP, or proprietary platforms, we build tailored solutions that streamline workflows and enhance data connectivity.

AI for CX & Contact Centers

Leverage AI to transform agent performance, automate workflows, and enhance customer interactions. Our AI solutions optimize agent assist, intelligent routing, quality control, and autonomous agent capabilities to deliver smarter, more efficient customer service.

Salesforce for CX

Bridge the gap between CCaaS and Salesforce for a truly unified customer experience. We specialize in implementing and optimizing Salesforce Sales Cloud, Service Cloud, CPQ, and Agentforce to create seamless, AI-driven interactions between agents and customers.

Salesforce Managed Services

Keep your Salesforce platform optimized, secure, and evolving with dedicated expert-led management. From administration and release cycles to full Agentforce deployment, we handle the platform so your team can focus on customers.

Managed Security

End-to-end managed security across your network, workforce, and endpoints — built on Fortinet's Security Fabric. From firewall and access control to 24/7 detection and response, we assess, design, deploy, and operate it, backed by certified engineering depth.

Storyblok Implementation

Move off a developer-dependent CMS and onto Storyblok’s headless platform. We migrate your site, connect content to your CRM and contact center, and give your marketing team full editorial control.

A Condado Product

CoreConnect

A secure integration layer for banking and healthcare contact centers that surfaces the right account or patient record the instant a call connects — no rip-and-replace required.

<1 sec

From call connect to full context on screen

Works with NiCE CXAgent and Zoom Workplace

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Our Partners

Condado partners with top AI, CX and security providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated and designed to support secure, scalable and context-rich customer engagement.

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Logo of storyblok
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Logo of service now
Free Self-Assessment
See exactly where your firewall, access controls, and backups actually stand.
A free, four-minute self-assessment that scores your network, workforce, and incident response — with an instant result. Built specifically for small and medium sized businesses.
14 questions
Instant score
4 minutes
No obligation
Take the Assessment
Your data stays private
Responses are used only to calculate your result and are not shared.

Case Studies

See how Condado has helped the world's leading enterprises in delivering customer experience excellence through an integrated AI driven strategy.

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Inside IBM’s AI-Powered CX Transformation: A First-Of-Its-Kind NICE & Watson Integration

Condado partnered with IBM to design and implement a first-of-its-kind integration between NICE CX and Watson AI, reshaping how healthcare providers and patients engaged with IBM’s call center services.

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90%

AI deflection rate

125,000+

Calls handled per hour

How Condado Helped Ferrellgas Reduce Abandonment by 60% with Yellow AI & NICE CX

Ferrellgas was overwhelmed by call volume, with 90% abandonment and rising costs. Condado’s AI-led solution connected Yellow AI with NICE CX, driving faster resolution, lowering abandonment to 30%, and cutting agent reliance nearly in half.

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60%

Drop in abandonment

200%

Automated payment growth

Seamless Middleware Integration: How Condado Helped Toyota Automate Customer Outreach

Toyota Financial Services partnered with Condado to build Azure-hosted middleware that automated data flow between internal systems and LiveVox, streamlining outreach and enabling a 3x scale-up of contact center operations without disruption.

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3x

Workforce scale-up

250+

Agents onboarded

Insights

Stay informed with expert takes, relevant updates, and the latest innovations from the CX space.

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IT technician configuring network equipment and server infrastructure in a data center.
October 23, 2026
Fortinet Firewall Renewal: Should You Renew, Upgrade, or Replace?

Decide whether to renew Fortinet licenses, right-size security services, or replace FortiGate hardware with this practical guide.

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October 22, 2026
Voice AI on Zoom Contact Center: 6 Decisions Before You Build

Planning Zoom Contact Center and Zoom Virtual Agent? Explore six decisions that help voice AI reduce costs, resolve customer requests, and preserve seamless access to human agents.

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