The Prompt Engineering Discipline: Why Contact Center AI Costs More to Maintain Than Vendors Tell You
Discover the hidden costs of maintaining virtual agents and why continuous optimization is critical for AI success.
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Shaping the Future of CX, Together
Our Story
Since 2005, Condado has been the trusted advisor for ambitious companies looking to turn customer experience into a lasting competitive advantage. Shaped by our experiences at Deloitte, HP Enterprise, Sprint, and NTT Data, we take a business outcomes-driven approach to solving complex CX technology challenges.
As part of the Primero Group ecosystem, we bring the collective strength of nearly 50 years of technology and consulting experience, access to top-tier AI and contact center domain experts, and a proven track record serving enterprise clients across healthcare, financial services, and beyond.
Our deep industry expertise allows us to cut through the jargon and focus on what truly matters, delivering exceptional experiences that build trust, loyalty, and long-term success.
Integrated & Effortless CX
Our mission is to build CX ecosystems that are scalable, intelligent, and aligned with business outcomes. To make this a reality, we partner with enterprises to unlock the full potential of CX technology, AI, and automation, eliminating inefficiencies, enabling seamless engagement across all touchpoints, and delivering real-time, intelligent service experiences.
We believe that great customer experiences shouldn’t be a privilege, they should be the standard!
FRICTIONLESS
Short wait times, connected interactions, efficient support.
INTELLIGENT
AI-driven personalization with fast, context-aware resolutions.
EFFORTLESS
Engagement on customers’ terms, across any platform or channel.
INTEGRATED
AI, automation, and cloud working together to simplify CX delivery.
Our Approach: Partnering for Success
Innovating with Purpose
We architect AI-first, secure, and cost-effective CX solutions that scale with your business. Our frameworks integrate seamlessly with enterprise ecosystems, ensuring alignment with operational priorities and future-state objectives.
Growth-Driven Collaboration
Our partnerships are built for sustained impact. By embedding ourselves within client teams, we co-create transformation roadmaps that drive continuous improvement and elevate customer engagement across the enterprise.
Agile Execution
We operationalize strategy through disciplined execution. Leveraging agile methodologies, we deliver targeted outcomes rapidly, with the rigor and precision required to meet evolving business and customer demands.
Our Partners
Condado partners with top AI and CX providers worldwide to deliver enterprise-grade solutions that are seamlessly integrated, vendor-agnostic, and designed to support scalable, context-rich customer engagement.
Meet Our Team
Brad Aho
Chief Revenue Officer
Jason Mitchell
VP - CCaaS Delivery
Chad Stahlecker
Director of Solutions Engineering
Rich Pusateri
Chief Innovation Officer
Nitin Pai
SVP - CRM Delivery
John Dobrotka
Chief Technology Officer
Artur Hankus
Sr. CX Transformation Consultant
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Brett D. Prusso
Transformation Consultant
Ed Saidy
CX Consultant
Trent Menssen
CX Consultant
Martin Vaughn
CX Advisor
Josh Child
Enterprise Solution Consultant
Isaac Welch
Account & Project Manager
Alana Brown
Support Services
Matt Adams
Platform Engineer
Radha K
Platform Engineer
Michael Hernan
Financial Controller
Kimberly Wagner
Admin & Accounts Executive
Cindy Romero
Talent Partner
Insights
Stay informed with expert takes, relevant updates, and the latest innovations from the CX space.
Why Your Salesforce Implementation Was Perfect at Launch and Inadequate 18 Months Later
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