ABOUT US

Condado Group is a technology solutions firm focused on helping clients globally optimize their Marketing, Sales and Customer Service capabilities. Founded in 2005, we are recognized for our experience, integrity, partnering approach and proven results – with the goal of maximizing customer and employee experiences.

Our Mission

To make our clients successful by designing, developing and measurably enhancing their marketing, sales, and customer service capabilities. We are committed to providing solutions that deliver value to our clients.

What We Do

We help clients find solutions to complex problems – from strategy and design through implementation and support. Through a commitment to our clients, our highly-experienced team members identify and effectively solve complex issues that impact strategic, financial, technological or organizational success.

We strive to substantially increase customer satisfaction, improve efficiency and productivity, and reduce or control operational expenses.

WHO WE ARE

Our team represents the best talent in the business. With decades of experience in Contact Center implementations, management, consulting, software development, and project management, we provide our clients with solutions built on the most effective processes and technologies.

Contact Center Experience - 100+ years
Software Development and Integration - 90 years
Contact Center Implementations - 80 years
Contact Center Management - 60 years
Operations Expertise - 50 years
Business Intelligence and Reporting - 50 years

OUR APPROACH

Measure our success based on the success of our clients

Beyond providing creative, insightful strategies and recommendations we work closely with our clients to implement these solutions. We recognize success only after measuring the results of the solutions we have implemented.

Deliver pragmatic solutions that get results

We prioritize our recommendations based on those solutions that will provide the greatest value to our clients.

Partner with our clients on every engagement

We collaborate closely with our clients to develop insightful solutions and build a solid foundation of ownership within the organization.

Deliver solutions that meet our clients’ needs

We tailor our approach to minimize disruption to our client’s operations, but still conduct the engagement in an efficient and effective manner.

Focus on client satisfaction

During each engagement, we meet periodically with the Client Sponsor and other key decision makers to ensure we are meeting the objectives of the project.